Privacy Policy

Who we are

Open Page Language Centre teaches English to international students and professionals. We run live small group classes online and in person, and we offer placement tests. For the purposes of UK data protection law, we are the data controller for the personal information described here.

What we collect

We collect only what we need to teach you and run your account. That includes:

• Contact details: your name, email address, phone number and country.
• Learning details: your time zone, your current level, placement test answers, class choices, attendance and teacher feedback.
• Payment details: the course you bought, the amount and the date. Card payments are handled by our payment provider. We never see or store your full card number.
• Messages you send us by email, phone or web form.
• Technical data: your IP address, browser type and device, collected through cookies and our class platform.

If we ever record a class, we tell you before it starts.

How we use your information

We use your details to book your placement test, place you in the right small group, deliver classes online or in person, send timetables and reminders, take payment, and answer your questions. We also use anonymised usage data to see which pages and class times people use most.

Our legal bases are your contract with us, our legitimate interest in running and improving the centre, our legal obligations (such as tax records) and your consent, for example for marketing emails. You can withdraw consent at any time.

Who sees your data

Your teachers and our learning coordinator see your level and progress notes. Tech support may see your account details when fixing a login or video problem. We also use service providers for payment, email, video classes and website hosting. They may only use your data to provide their service to us. We do not sell your personal information.

Transfers outside the UK

Our learners and teaching team are spread across several time zones, and some providers are based abroad. Where your data leaves the UK, we use safeguards recognised under UK law, such as approved contract terms.

How long we keep it

We keep your information only as long as we need it for the purposes above, and for as long as the law requires for financial records. Placement test results and progress notes are kept while you are a learner and for a reasonable period afterwards, so you can return to your level without retesting. Then we delete or anonymise them.

Cookies

Our website uses cookies. Our Cookie Policy explains what they do and how to change your choices.

Your rights

Under UK GDPR and the Data Protection Act 2018, you can ask to see your data, correct it, delete it, restrict or object to how we use it, and receive a copy in a portable format. You can also opt out of marketing at any time using the link in any email. We will reply to your request as soon as we reasonably can.

Younger learners

If the learner is under 18, a parent or guardian should contact us before enrolment so we can explain how we handle their data.

Complaints

Please tell us first, and we will try to put things right. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Changes to this policy

We may update this policy. The current version is always on this page.

Contact us

Questions about your data? Email us at [email protected] or call +44 131 9718518. Our postal address is 44 Park Road.