Terms of Service

About these terms

These terms apply when you use our website or enrol on a course with Open Page Language Centre. By enrolling, you agree to them. Please read them first, and ask us if anything is unclear.

Courses and placement tests

We offer General English, Business English, IELTS preparation and Cambridge exam preparation. Classes run in small groups, online and in person. A placement test helps us suggest the right level and group. It is a guide for class placement, not a formal qualification. If your teacher and you agree that another level suits you better, we will move you where a place is available.

Enrolment

Your place is confirmed when we accept your enrolment and receive payment, or agree a payment arrangement with you. Please give us accurate details, including your time zone, so we can offer suitable class times. Group sizes, timetables and teachers can change. If we must change a class time, we will offer you an alternative or a refund for the lessons you cannot attend.

Online and in person study

You may ask to switch between online and in person classes, or between time zone schedules. We will do our best to arrange it, subject to availability in the group you need. For online classes you are responsible for a working internet connection, a camera and a microphone.

Fees and payment

Course fees are shown on our website or confirmed when you enrol, and are in pounds sterling unless we tell you otherwise. If you are unsure of the fee, ask us before you pay. Payments are taken securely by our payment provider.

Cancellation and refunds

If you enrol online or by phone, you have the right to cancel within 14 days of enrolling under the Consumer Contracts Regulations 2013. If you ask us to start classes within that period, you will pay a fair amount for the lessons already given, and we refund the rest. After that period, refunds are considered case by case, for example if we cancel a course or cannot offer you a suitable alternative. Contact us by email to request a refund.

Exam preparation

Our IELTS and Cambridge exam classes help you practise the format, tasks and timing of each test. We cannot promise any exam score or result. Exam registration, fees and results are handled by the exam organisers, not by us.

Intellectual property

All lesson materials, recordings, worksheets, website text and logos belong to Open Page Language Centre or our licensors. You may use them for your own study. Please do not copy, share, sell or post them without our written permission.

Conduct

We expect respect from everyone in our classes, online and in person. Please do not record classes without permission, share login details, or behave in a way that disrupts other learners or teachers. We may suspend or end a place if these rules are broken, and in that case we will explain why.

Our responsibility

We teach with reasonable care and skill. We do not exclude liability that cannot be excluded by law, including for death or personal injury caused by our negligence. Otherwise, we are not liable for losses we could not reasonably have foreseen, or for interruptions outside our control, such as internet or platform failures. Nothing here affects your statutory rights as a consumer.

Privacy and cookies

Our Privacy Policy and Cookie Policy explain how we handle your information.

Changes and governing law

We may update these terms, and the version on this page applies to new enrolments. If you are a consumer in the UK, the law of the part of the UK where you live applies, and you may bring a claim in the courts there.

Contact us

Write to [email protected], call +44 131 9718518, or post to 44 Park Road.